1. What is H-Coin?
- H-Coin is a platform coin launched by H365, which can be used to purchase and pay for in-game gift packs on the H365 platform to speed up the time it takes for players to pay for each purchase of a gift pack, and to reduce the occurrence of payment delays.
- H-coins can be 100% deductible gift package amount, 100 H-coins equal to US$1.
- Additional within 12 months of validity can be used cumulatively and are 100% deductible.
2. How do I buy H-Coin? What payment methods are available?
- H-coin can be purchased at the in-game store.
- H365 provides the following payment methods and adds additional payment methods from time to time:
- Wechat Pay
- Union Pay
- Credit card (MASTER, VISA, JCB)
- Telecommunications micropayments (Taiwan area only)
- Overshoe Code (Taiwan area only)
- GASH member wallet
- The use of overseas payment will be the exchange rate and handling fees, please confirm before paying.
- Be sure to confirm that the package purchased is required by the player and that returns will not be accepted once purchased.
- H-coin is effective and permanent immediately after purchase, and the additional H-coin is valid for 12
- Some payment channels will have delays to the account, please be patient and wait for some time. If more than 30 minutes did not arrive at the account please take a screenshot (payment bill details page) and contact customer service firstname.lastname@example.org, not timely please understand.
- To inquire about payment issues, please provide the following information:
- Transaction deductions complete a screenshot
- Game name
- Game account number
- Role name
- ID number
- Purchase the product name
3. How do I use H-Coins? How do I see the balance of H-Coins?
- If H-coin can be used for the next purchase, the number of H-coins available to the player will be actively displayed on the pay screen.
- To purchase additional H-coins, select the package you need to purchase, determine the total amount and continue the payment process.
- If this purchase is not used, it cannot be discounted afterwards.
4. How do I contact H365 Customer Service?
- The options bar at the bottom of the H365 website → (contact us) or click on the (?help) button.
- You can also contact customer service email directly email@example.com.
- You can also contact customer service private on telegram within https://t.me/H365_cs.
- Customer service hours Monday to Friday 09:00-18:00 (except public holidays).